Support 360 Managed Services

Need Live Help Desk Support Services to Help Resolve Your IT Problems?

Live 24×7 Technical Support Keeps Businesses Running Quickly and Efficiently

Global Tech Solutions offers unlimited 24×7 technical support through industry-leading help desk support services. Our live help desk is a core feature in our Support360 managed IT service plans. And, when you call our Help Desk you’ll be speaking to a live technical engineer. Let the professionals solve your problems so you can focus on growing your business.

This always-available resource is staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization at any time.

Not all 24×7 Help Desk support is created equally. Our certified technicians are able to see exactly what is happening on a user’s computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the Help Desk support at Global Tech Solutions can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having Global Tech Solutions as your trusted 24/7 helpdesk provider below.

24×7 technical support is crucial to maintaining business management, operations and security processes. At Global Tech Solutions, we offer industry-leading help desk support services for a variety of organizations, industries and technologies.


Benefits of Global Tech Solution 24×7 Technical Support/ Help Desk Support Services

  • Knowledgeable, certified, US-based staff
  • 24×7 coverage capability
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Branded customer satisfaction (CSAT) surveys

What is Live 24×7 Help Desk Support?

We understand the importance of your organization having immediate access to technical support. Our 24/7 help desk support means your organization, large or small, can rely on quality IT help desk services 24 hours a day, 7 days a week, 365 days a year – including weekends and all holidays. Any time anyone in your organization needs IT help and support of any kind, one of our certified help desk consultants will be there to solve your support questions. Our 24×7 technical support will help your organization.

Fast, US-Based Support in the Language You Need

Since its inception, our 24×7 technical support services have been based in the United States. We understand how difficult it can be when you call other 24/7 help desk support lines and do not receive the helpful answers you expect in a timely fashion. That is why we hold our consultants to a higher standard, as a result, when your organization calls our help desk, you can expect a response in a language best suited for your needs.

Winning 24×7 Help Desk Support: Remote or Onsite

The 24×7 technical support consultants at Global Tech Solutions can resolve most desktop PC problems your organization is experiencing as if they were standing right beside you. Our state-of-the-art support desk comes fully-equipped with the best technologies available to address and resolve your technology issues as fast as possible.

However, if we cannot solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you. In fact, with our Support360 Managed IT Services, we guarantee on-site resolution assistance to you and your organization next business day or sooner for technical issues that cannot be resolved remotely. Learn more about our Support360 Managed IT Services.

Rely on Our Help Desk Service to Keep Your IT Running

At Global Tech Solutions, we truly pride ourselves in providing you and your organization with the fastest, most reliable IT support thanks to our help desk consultants and our 24×7 help desk support. Our goals are simple: to make sure your IT systems are always up and running securely, and, to make sure your business continues without interruptions. For more information on our 24×7 help desk support services