E360 Support

PRODUCTSE360 Support All-In Managed IT Services

Our premier end-to-end managed IT services solution focuses on your people, not just your hardware. Each of our E360 Support editions include support from the desktop to the server, and everything in-between.

Silver Edition

  • End-to-End IT Management
  • Unlimited 24x7x365 Help Desk
  • Unlimited On-Site Resolution
  • Priority Service Level Agreement
  • HelpDesk Access
  • And More

Gold Edition

  • Includes Foundation
  • Microsoft Office 365 E3
  • Unlimited Cloud Storage
  • Unlimited User/Device Moves, Adds,
    Changes, and Deletions
  • Enhanced Cloud Backup
  • And More

Platinum Edition

  • Includes Foundation & Enhanced
  • Priority+ Service Level Agreement
  • Email Phishing Simulations
  • End-User Security Training
  • 24x7x365 Real-Time Security Monitoring
  • Security Incident Response
  • And More

More Information

What are the different managed IT service pricing models?

There are various managed IT service pricing models available from managed IT service providers. These managed service provider pricing models are designed to meet the business objectives of organizations both small and large and can include:

1. Per-Device Pricing

2. Per-User Pricing

3. SLA-Based Pricing

4. Stabilized Environment Pricing

5. Value or Feature-Based Pricing

It is important to understand which managed IT service pricing model is best for your business and your budget. What does each IT management pricing model mean for your business? Have other questions?

What is Per-Device Pricing?

This pricing model is used by managed service providers (MSPs) because of its simplicity. Per-device, managed service provider pricing plans are based on the type and number of devices being supported by the MSP. For example, an MSP might charge a fixed monthly fee of $75 per desktop, $300 per server and $150 per network. As your business scales and grows, so can the per-device managed services pricing plan.

What is Per-User Pricing?

The per-user pricing model is a similar model to the per-device pricing model discussed above. Unlike per-device pricing, this IT managed services pricing plan is based on the quantity of managed end-users rather than devices. Managed service provider pricing is billed to businesses every month. These charges are based on all end-users they have been supporting which typically includes several managed devices. For example, an end-user may use a laptop, smartphone and an office PC. An MSP’s managed IT service pricing would not be itemized in this case, only per end-user. MSPs often set a cap on how many devices are included per end-user. For example, per-user pricing may include up to 3-devices supported per end-user.

What is SLA-Based Pricing?

SLA or Service Level Agreement based pricing is a relatively new type of managed IT service pricing model and is defined by what type of service response level is needed. The SLA model allows the customer to contractually define the specific services they need and importantly when they need them. For example, an organization can decide they want 9:00AM to 5:00PM help desk support, 24×7 coverage or perhaps, only after-hours support. On top of that, responses can be broken out by severity level ranging from low to high, and the provider can also guarantee how quickly they will respond to the user’s issue.

What is Stabilized Environment Pricing?

After managing a customer for period of time, a provider becomes very familiar with your IT environment and can offer you Stabilized IT Environment Pricing. This type of managed services pricing is a fixed monthly fee that covers all your IT support including infrastructure, servers, users, mobile devices and applications. Also known as “All-in Per Seat Pricing” or AIPS, stabilized environment pricing is often lower than other managed service provider pricing options due to the provider’s comfort with the customer’s environment.

What is Value or Feature-Based Pricing?

In a value-based managed IT services pricing model, the client is getting charged for the IT services and support provided to them which are easily customized to the client’s needs and budget. This is a common choice for businesses in need of on-site IT network support. For example, “Value 1” pricing can be a help desk service. “Value 2” pricing can include help desk service with remote monitoring and management (RMM), and so on. Value-based managed IT service pricing is often combined with other pricing options.